Public opening hours of the AFA

Measures COVID-19

30/10/2020

Following the declaration on March 11 by the World Health Organization (WHO) of a pandemic for coronavirus outbreak COVID-19 and in accordance with recommendations of the Government of Andorra, we inform you that within the AFA’s contingency plan, we have settled the following schedule:

  • From Monday to thursday:
    • From 09:00 to 13:30 and from 15:00 to 17:00 
  • Friday:
    • From 09:00 to 13:30

According to new measures recommended by the Government, whenever possible, procedures and communications shall be carried out electronically and the e-mail address recepcio@afa.ad remains enabled for the reception of documents and communications between supervised entities and the AFA.

Should a direct visit to the AFA be deemed as necessary, please be informed of special measures that have been established and precautions that are required to be strictly observed by all persons while they are staying inside the AFA’s premises:

An appointment must be requested by telephone to (+376) 808898 before visiting the AFA.

Upon arrival at the AFA’s premises:

  • Hydro-alcoholic gel dispenser must be used before pressing the doorbell button.
  • Capacity at the AFA reception is strictly limited to a maximum of two people.
  • A minimum safety distance of 1,50 meters must be maintained.
  • The reception area has been furnished with a protective screen to prevent contact with the person attending the visits and a hydro-alcoholic gel dispenser.
  • Hydro-alcoholic ice dispenser must be used in case of exchanging documents.

Source: Autoritat Financera Andorrana