Report misleading financial adverts

Financial institutions marketing communications must be transparent, impartial, clear and not misleading. Likewise, they must be understandable for the audience they are targeting, they must be clearly identifiable as marketing communications and they must comply with all the current regulatory framework in this area.

Adverts must include the relevant information regarding the main features of the product in question, as well as the place where additional information is available. Consequently, they must include the associated costs and limitations that may exist when hiring the product.

If you believe that a marketing communication is deceptive, incorrect, unfair or not clear enough, you can inform us below:

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